Do you ship internationally?

creativeartWEAR delivers Australia wide and internationally.

For all deliveries within Australia we use Australia Post Express Post Service and your parcel should arrive within 2-14 days.

International deliveries are made using Australia Post International and should arrive within 7-21 days.

If you require an Express Delivery a price will be quoted at the time of purchase.

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What payment methods does creativeartWEAR accept?

Ordering online we accept Direct Debit and Pay Pal
creativeartWEAR gift certificates
Order over the phone

creativeartWEAR gift certificates
Yes, we have gift certificates. All gift certificates have a number which corresponds with our records – if you wish to order something with a higher value, payment must be made before the item is shipped.

Order over the phone
If you are not comfortable with ordering on-line you can place an order over the phone by calling us on 0403 810258 between 9.00am and 5.00pm weekdays. We do not accept faxed or mail orders.
GST: Each item for sale on the creativeartWEAR website is GST inclusive and no additional charges will be incurred. The only time additional costs may be incurred is if the shipping charges are more than usual due to the weight of an item. You will be notified prior to final payment of any additional charges.

What is your customer service policy?

creativeartWEAR is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Since orders are shipped out on the next business day, we only accept revised requests up to 12 hours after your original transaction. Please contact us ASAP if you need us to cancel an order, add something, or just switch an item. We will be happy to do this for you if it’s within 12 hours. Once an item is shipped, no revisions can be made.

Do you do returns and/or exchanges?

We know shopping online is not always easy and we want your experience with us to be a pleasant one. So if you are not happy with your purchase, and you have not worn, washed or used the item, we will offer you an exchange or credit voucher.

We don’t accept returns on SALE items or jewellery.

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How do I know for sure if an item will fit?

Check out our comprehensive sizing section for clothing measurement information. We try to give exact measurements for the garments we sell, so please review that information closely.

How do I know for sure if an item will fit?
Check out our comprehensive sizing section for clothing measurement information. We try to give exact measurements for the garments we sell, so please review that information closely.

Measuring Tips to Ensure the Best Fit
1 Keep tape firm, but not too tight or too loose.
2 When measuring, if possible, wear the undergarments that you plan to wear with the outfit.
3 If possible, have another person measure you.
4 If you are between sizes, select the larger size.
5 Select the size that fits the largest part of your body.

Bust:

With arms at your side, place tape under your arms and run it around the fullest part of the bust line and across the shoulder blades.

Waist:

Find the natural crease of your body by bending to one side. Run tape measure around your natural waistline, keeping one finger between the tape and your body for a comfortable fit.

Hips:

With feet together, run tape around the fullest part of your hips, about 20cm (8 inches) below your waistline.
If you are still unsure about sizing by all means send us an email with your questions and we can provide further information or addition measurements of the garment

How we measure our garments:
We try to be as accurate as possible. We measure the garment when it is laying flat and un-stretched:

Blouses, Tops and Coats:
1 Arm length is measured from shoulder seam to wrist hem.
2 Bust/chest measured from underarm, across the chest to the other underarm, and then measurement is doubled.
3 Length is measured from shoulder to hem, or straight down the back not including collar.
4 Waist is measured across where a normal waist would fall and then doubled.
5 Back is measured from shoulder seam across to other shoulder seam (see diagram below).

REMEMBER: ALWAYS MAKE ALLOWANCES FOR COMFORT WHEN TAKING MEASUREMENTS INTO CONSIDERATION

Skirts and Dresses:
1 Dress length is measured from shoulder to hem.
2 Waist is measured across where an average waist falls, then doubled.
3 Skirt length is measured from waistband to hem.
4 Hips are measured across where an average hip falls, then doubled.

Do you put merchandise on hold for anyone?

Yes, we will hold your item for 48hrs. If you are interested in having an item held, please email me us and let us know what item(s) you want. You will then need to send a follow up email within 48hrs to confirm that you want to go ahead with the transaction. If we do not hear from you within 48hrs we will take the item off of hold without contacting you.

Ordering online
Ordering online is the fastest and most convenience way for customers to shop. When you order on line you will receive an order confirmation number at the conclusion of your order process as well as a confirmation email, including order number and an approximate total amount to be charged.